Product Support

Plaza DS-100A

Have a question? Ask us

  • Why does my DS-100A switch off by itself?

    The DS-100A has a power-saving feature called 'Auto Standby' that takes place after three hours when no buttons have been pressed on the remote control or front panel. This can be turned off in the Settings menu.

  • My DS-100A is not working. Can you send engineer to check it?

    Sorry, we only manufacture the set top box and we do not have installation engineers. Please contact a local installer in your area.

  • How do I reset my PIN? I've lost/forgotten it.

    Your PIN can be reset using the master PIN. In order to protect minors, we don't publish the master PIN, so please contact us and we will give it to you.

    Once you have the master PIN, go to the System section of the Settings menu and choose the 'Change PIN' option. When it asks for your PIN, enter the Master PIN and then follow the on-screen instructions to create a new one.

  • How do I unlock a channel?

    Please follow these steps:

    1. Press the LIST button to display the main channel list
    2. Highlight the channel that is showing a lock icon against it
    3. Press the green button and then enter your PIN

    If you have lost/forgotten your PIN, please see the question above for information about how to reset it.

  • Will my DS-100A work in Spain?

    Freesat services are mostly broadcast from the Astra 2E satellite at 28.2°East. This satellite is targeted at the UK and ensures good reception on the smaller dish sizes typically in use by Freesat users. However, for viewers in continental Europe, reception will be limited as they are outside the footprint of the satellite. Freesat is and has always been intended for viewers in the UK only. For more information, please contact Freesat on 0345 313 0051.

  • Can I get Sky channels on my DS-100A?

    No, Freesat receivers cannot be used for Sky TV.

  • How can I add Non-Freesat channels?

    Non-Freesat Channels are explained in detail in section 5 of the User Guide, starting on page 31. The User Guide can be downloaded from the 'User Guides' section above.

    If you need to know what frequencies to scan for Non-Freesat channels, you could try the popular Lyngsat website at: http://www.lyngsat.com/Astra-2E-2F-2G.html.

There is no software update available for the Plaza DS-100A.

User Guide

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Quick Start Guide

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